Frequently Asked Questions

Everything you need to know about shopping with High Street Pakistan

What is the standard delivery time for orders within Pakistan?

We typically deliver within 3 to 5 business days for major cities like Karachi, Lahore, and Islamabad. Delivery to remote areas may take up to 7 business days.

Are your beauty products authentic and safe for all skin types?

Yes, all our products are 100% authentic and sourced directly from authorized distributors. We recommend checking the ingredient list on each product page if you have specific skin sensitivities.

What payment methods do you accept?

We offer Cash on Delivery (COD) across Pakistan. Additionally, we accept secure online payments via Visa, Mastercard, and popular mobile wallets like JazzCash and EasyPaisa.

Can I return or exchange a beauty product if I change my mind?

Due to hygiene reasons, we only accept returns or exchanges if the product is received damaged or if the wrong item was sent. Please contact us within 24 hours of delivery to initiate a claim.

How can I track the status of my order?

Once your order is dispatched, you will receive an SMS and email containing a tracking number and a link to our courier partner's portal to monitor your shipment in real-time.

Do you offer international shipping?

Currently, High Street Pakistan only ships within Pakistan. We are working on expanding our services to international customers in the near future.